NexSupply is committed to providing quality products with exceptional service at everyday low prices. We want you to be completely satisfied with every purchase you make on our website. Please note there are some products for which we cannot accept returns due to manufacturer policies. See below for complete details on restricted items.
Defective / Damaged Merchandise
If you receive an item that is damaged or defective, please contact Customer Service within 2 days of delivery. Please inspect all items carefully upon delivery. Any visible damage must be noted at time of delivery to file a shipping claim with the supplier. We will take care of all the paperwork, return and credit/refund according to the supplier’s return policy.
Ordered Wrong Item or Changed your Mind
Whether you ordered the wrong item or you’ve changed your mind, simply contact us within 2 days of receipt of the item. We will be happy to provide a refund for any items you do not want. A restocking fee of 15% will apply. You will not be credited for the shipping charges and you will be responsible for return freight charges. Not all items are covered by our return policy. Be sure to check the list of items for which we cannot accept returns due to manufacturer policies.
Returning an item is simple. Contact our Customer Service department via email or call us toll-free at (877) 567-6555 and one of our friendly Customer Service Representatives will take care of everything for you.
If you are not happy and merchandise is unopened or in new condition with original packaging, we will be happy to process an exchange or refund, in accordance with our supplier partners’ return policy.
If item being returned is not defective or damaged, you will be responsible for return shipping costs.
Important: Obtain a Return Authorization Number and Return Address. We are unable to accept unauthorized returns, so please be sure to contact our Customer Service Department prior to returning any items.
Email our Customer Service Department at firstname.lastname@example.org or call (877) 567-6555 between 9am and 6pm EDT.
Please provide our Customer Service Representative with the following information:
Item number of item(s) to be returned
Condition of items to be returned
Reason for Return Request
Clearly mark your Return Authorization number on the shipping label of your return package. DO NOT WRITE ON THE BOX ITSELF OR THE MANUFACTURER MAY DENY THE RETURN.
Mail your returned items to the address provided by our Customer Service Department.
The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.
No returns will be accepted on merchandise returned over 30 days from the issuance of the Return Authorization number.
We strongly suggest the use of a shipping method that can track packages. You are responsible for properly insuring the item(s) being returned.
Return credit is issued only for product total and does not include shipping and/or handling charges.
Return credit will only be issued to items returned in the same condition as sold, with original packaging, manuals, registration cards and accessories. Refund will be processed once the products have been received, inspected and tested.
Return labels for defective or damaged items must be printed within 10 days and are valid for 25 days from date of customer receipt. If the return label is not used within the 25-day timeframe, the Return Authorization and associated refund will be canceled. You will be responsible for any costs related to the reshipment of merchandise.
RECEIVING YOUR REFUND
Credits are typically posted to your credit card within 15-20 days after we receive the returned merchandise. This allows for 5 days of processing at the supplier’s warehouse, up to 5 days of processing for our Returns Department and up to 10 days of processing by your financial institution. You can check the status of your return at any time by contacting one of our friendly Customer Service Representatives.